How Metaverse is going to Revamp Customer Experience — Bigger and Better!

You are already late to catch the flight, failed to do web check-in and a long queue awaits at the boarding counters. What if there’s a digital kiosk, and as soon as you type your PNR, an avatar of you pops up, takes you through the process, and the boarding pass is ready in a minute? This is exactly the kind of customer experience companies are trying to bring through a Metaverse — the fast and intriguing way to get something done for a customer.

Seen multiple videos, and read numerous articles, but Metaverse still remains alien to you? Here’s the concept demystified.

What is a Metaverse?

A Metaverse represents unworldly environments that connect the real and virtual worlds. In short, a multidimensional environment you see in video games and animated movies. But how will companies leverage the idea of Metaverse to accelerate customer experience and services? Well, if that is the question on your mind, then let’s tell you something about Facebook.

We all know Facebook was once a social networking application, but now, how this platform has transformed small businesses is noteworthy. Currently, Facebook is evolving as per the trend and proposed upgrading businesses through Metaverse. As a Social Media platform, Facebook is diligently trying to improve its customer, i.e., user experience in this case. Personalization in the metaverse is another feature that’s on the cards. Do you remember this avatar feature on Facebook? The platform has already started to unfold personalization here, and there’s more to it.

Let’s also understand how globally renowned brands are viewing this technological adoption. Read along to find out more about Metaverse and blockchain technology.

Originally published at https://bitscrunch.com on October 12, 2022.

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bitsCrunch

Providing AI enabled secure services that protect the NFT ecosystem integrity, with a team of experts backed by the leaders in the industry.